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Incident Response and Crisis Management Training Course

Infinity Continuity is a BCI Licensed Training Partner

Course Synopsis

This course covers all aspects of developing and implementing an incident response structure and crisis management capability.

The course is broken down into modules exploring the concepts and principles of incident and crisis management and what tools and techniques can be applied when anticipating and assessing incidents. It also looks at the key activities, roles and responsibilities required for effective incident and crisis management.

This 2 day course comes complete with course slides and Student Workbook that contains exercises to be completed throughout the course. The course is based on the BCI Good Practice Guidelines (GPG) and reflects current International Standards in business continuity.

This course is not limited to those involved in “conventional” emergency services, public security or health and safety roles. Contents shall cover the following:

  • Crisis Management Concepts and Framework
  • Anticipating and Assessing
  • Prepare – Response Structure
  • Prepare – Tools and Resources
  • Prepare – Crisis Management Plan
  • Response and Recovery
  • Crisis Communications

    Course Facilitator/Trainer

    This course shall be delivered by Gary Ng, who has been in the field of emergency preparedness, business continuity and crisis management with almost 2 decades of operational planning, deployment and execution experience. Gary is currently an Authorised Instructor of the BCI.

    Crisis Management

    Course Audience

    • Business continuity professionals already working in the industry
    • Business continuity coordinators/champions with responsibilities in their organization
    • Professionals tasked with reviewing, auditing or coordinating emergency response, incident response, or crisis management initiatives
    • Those that have business continuity or crisis preparedness responsibilities embedded in their role in smaller organizations such as Managing Directors or Operations Managers


    Next session will be conducted as follows:

    • Delivery Mode: Classroom (Venue to be advised)
    • Location: Singapore
    • Duration: 2 Days
    • Time: 0900 to 1630 hours (Singapore timezone)
    • Dates: 29 Apr 2024 to 30 Apr 2024
    • Course Fees: SGD 1,900
    • Course Benefits:
      • Learn how to build and deliver crisis management capability for your organisation using an established best practice framework
      • Have a good appreciation of the relationships between problem, incident, business continuity and crisis management
      • Develop an understanding of the principles, strategies and techniques of incident response and crisis management
      • Acquire the tools and know-how to prepare, implement and maintain a crisis management plan
    • What Participants Will Receive:
      • Course materials essential to this course
      • 16 CPD points and a Certificate of Attendance from the BCI
      • Practical insights on developing incident and crisis management plans within your own organisation

    Terms and Conditions

    • We will follow up with you within 24 hours (during business hours) for follow up payment instructions. Please check your spam folder in case instructions land there.
    • Please note that Infinity Continuity reserves the right to cancel or postpone the course due to operational reasons. Should this happen, an option to refund (or attend subsequent sessions) will be communicated to course participants.
    • Course refunds will not be entertained, 3 weeks prior to commencement. We seek your understanding as effort will be put in to ensure participants gain maximum learning experience.
    • By completing the sign-up form, you agree that you will be included in our events mailing list for notification of future courses (besides this specific course) and access to complimentary resources .


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